In this month’s edition, you will learn more about how to:

• #11: Use sync filters in online mode
• #12: Solve the Applying Form Rule – Variable Not Found error
• #13: Use React with JSBridge
• #14: Use styles in Report Designer
• #15: Reuse answers in questionnaires

#11 Sync filter used in online mode

Sync filters control which records to download to the offline database. As a result, they don’t restrict record availability in the online mode.

However, suppose you have an advanced sync filter restricting access to organization data at different levels (like business units, time, etc.). In that case, you can apply these restrictions online without reconfiguring them.

Simply enable the sync filter in online mode within the properties of each view. This ensures that your users see the same records in both online and offline modes.

1. Launch Woodford.
2. Go to the desired entity, and then select the view you want to apply the Sync filter for.
3. Don’t open the view.
4. On a toolbar, click Properties to open the View Properties dialog.
5. Select option Sync Filter > Use Sync Filter in Online Mode.

 Find out more about Sync Filter on Resco Wiki or enroll in Synchronization & Sync Dashboard on Resco Academy!

#12 Error Applying Form Rule – Variable Not Found

If you encounter this error in your form rules, it typically means that the record loaded into the variable doesn’t contain any data.

That results in an undefined variable. It’s advisable to use conditions to verify if the variable contains data to prevent such errors.

Additionally, when working with data from loaded record fields, always check if the field you intend to assign a value contains data.

This practice helps avoid these types of errors and ensures smoother execution.

Find out more by enrolling in our Business Logic course on Resco Academy!

#13 Use React with JSBridge

Resco JavaScript Bridge is a popular tool among our partners for three main reasons: fast access to data, enhanced control over the user interface, and the ability to create complex business logic, even offline.

Its compatibility with third-party JavaScript libraries, like React, makes its integration easier. Now, we have simplified this process even more.

On Resco Wiki, you can find a new detailed use case React with JSBridge, including a sample React project and steps needed for building and integrating React content in Resco mobile apps.

How to accelerate the process of adopting React:

1. Visit the dedicated site on Resco Wiki
2. Download the sample from the part Sample application
3. Unzip the zip file
4. Go to the application’s folder in the terminal and install the required dependencies using the npm i command
5. Continue from the section Build your React application

If you’re unfamiliar with JSBridge, we recommend enrolling in our Introduction to Resco JavaScript Bridge on Resco Academy!

#14 Useful insights into styles in Report Designer

 Report Designer provides various customization options for mobile reports, including styles. Here are some short tips to get you started:

• In contrast to Woodford, where styles are shared across an entire app project, Report Designer uses unique styles per report
• Exporting your style library to any project or organization is a simple process. We recommend initially setting up a few fundamental styles and reusing them across all your reports. When necessary, you can create new styles by duplicating existing ones
• While assigning a style, you need to distinguish between attributes applied at the Grid and Cell levels. Cell alignments and Font attributes are applied from the style set in the Cell properties

Also, remember, Grid borders define the borders of the entire grid, not just individual cells. If you wish to apply borders to specific cells, you must assign the respective style at the cell level.

We have prepared a small set of basic styles for your convenience in the Report Designer exercises. Feel free to utilize them in your projects.

Learn by practicing with our short exercises in Resco Academy.

#15 Reuse answers in questionnaires

 Reusing answers from previous inspections can save time and reduce the likelihood of errors. It is essential, though, to specify the relevant answers for reuse. This tip illustrates the breadth and depth you can explore.

1. Open your questionnaire in the Questionnaire Designer.
2. Navigate to Questionnaire properties > Questionnaire > Reuse Answers.
3. Select the option relevant to your use case:
   • Never: Do not reuse
   • First Match: Take answers from the first completed questionnaire that the system can find
   • Ask User: User can decide whether to prefill answers or not
   • Select by User: The user can select from a list of previously completed questionnaires
4. Modify the filter in Reuse Fetch based on your requirements (for example, only from questionnaires that score higher than or equal to
5. Enable Reuse on the Question level.

Learn more on Resco Wiki or by enrolling in the Resco Inspections course on Resco Academy

How to receive a new tech tip every week

In this blog, we’ve shared the first five tips that will help you on your way to becoming a Resco pro. You’ve learned how to jump into using React with JSBridge, streamline questionnaires, customize reports, and more. But the fun doesn’t have to stop here.

By subscribing to the Resco Newsletter, you’ll get a handy tech tip delivered right to your inbox every week. You can subscribe by filling out the form in the footer of the page.

Príspevok Tech tips #11-15: Learn how to work with Sync filters, JSBridge, styles in Report Designer, and more zobrazený najskôr Resco.

In this month’s edition, you will learn more about how to:

• Keep your mobile app up to date
• Display date in various formats
• Pick the right layout for your questionnaire
• Validate answers in a questionnaire during saving
• Analyzing and debugging traffic with Fiddler Classic

Tech tip #6: Keep your mobile app up to date

With every new release you have the option to publish your app project in the latest version. It’s tempting to do so, but there is one thing to remember.

You must ensure that all the mobile users in this app project are using the newest version of Resco mobile app too. If your Woodford version is newer than the app version of your mobile users, consider changing to an older Publish Version to ensure compatibility.

Otherwise, your mobile users might be unable to synchronize.

How to change a Publish Version

1. Launch Woodford.
2. Open your app project.
3. On a toolbar, navigate to Publish Version.
4. Select the Publish Version that matches the app version of your mobile users.
5. Publish your app project.

If you want to check the app version of all your devices, navigate to Woodford > Device Control.

You can also learn more about how to publish with older version on Resco Wiki.

Tech tip #7: Display date in various formats

It’s highly likely that if you are utilizing any of the Resco applications, you are displaying the date somewhere in your questionnaires or reports.

The trick is to set the correct format of the date on your device, not in the application. So, for example, if your device language is French – the date will be shown in French date format.

In some cases, you may want to specify the exact culture identifier. Resco wiki offers an example on how to accomplish this in mobile reports.

Tech tip #8: Pick the right layout for your questionnaire

Designing a questionnaire requires making many decisions regarding user-friendly design. One of these choices is going to define your layout: list or grid. List layout is the default.

You might consider using it when you have less screen space or more text-heavy components. Grid layout will serve best for the elements that are less text-heavy, or when dealing with many pictures.

How to edit layout:

1. Open Questionnaire Designer
2. Select the top-level component or any question group
3. Go to Properties pane > Layout > Layout Type
4. Select Grid to change the default list layout
5. Click Edit in the Grid Layout for further editing

For more information, see Grid Layout on Resco Wiki. If you are new to Inspections, enroll in the course Resco Inspection at Resco Academy.

Tech tip #9: Validate answers in a questionnaire during saving

In situations where mobile users don’t complete questionnaires, but do so later in the back office, it’s crucial to ensure all required questions are filled out during saving.

By default, validation occurs when the questionnaire is completed. However, there is an alternative option available.

To enable validation upon saving the questionnaire, follow these steps:

1. Select the questionnaire’s body to access the Questionnaire’s Properties pane.
2. Locate the Validate On setting.
3. From the dropdown menu, select “Save & Complete.”

By selecting this option, you guarantee that validation occurs not only upon questionnaire completion but also when it is saved. This ensures that all necessary questions are properly filled out.

To learn more about properties on Questionnaire level, visit Resco Wiki.

Tech tip #10: Analyzing and debugging traffic with Fiddler Classic

When it comes to understanding the traffic between your Resco CRM app and the server, a tool called Fiddler Classic is here to lend a hand.

With Fiddler Classic, you can access vital information about the synchronization process, troubleshoot issues, and optimize your sync filter. Plus, it’s not just limited to Resco CRM – you can also analyze traffic between Woodford and the server.

To get started on the right track, enroll in our new course “Fiddler Classic” on Resco Academy and learn:

• Where to start: Discover the initial steps to take when using Fiddler.
• How to capture traffic: Learn how to collect and examine the data exchanged between your app and the server.
• General tips for using Fiddler Classic: Explore useful tricks for maximizing the tool’s potential.
• Examples in Resco App: Check a few basic examples

How to receive a new tech tip every week

In this blog, we shared the first five tips that will help on your way to become a Resco pro. You learned how to configure advanced reports, customize security policies, manage licenses, optimize sync performance, and even contribute to Resco’s documentation. But the fun doesn’t stop here.

By subscribing to the Resco Newsletter, you’ll get a cool tech tip delivered right to your inbox every week. Stay in the loop and never miss out on the latest Resco features.

Príspevok Tech tips 6-10: Debug with Fiddler, set date formats, validate answers, and more zobrazený najskôr Resco.

Whether you want to learn how to configure advanced reports, optimize sync performance, or improve security policies for mobile users, these quick and simple tips will help you make the most out of Resco’s powerful features.

Let’s dive in and discover how to enhance your Resco experience. You can learn more about how to:

1. Access the advanced report configuration
2. Configure security policy for mobile users
3. Auto-assign licenses for mobile workers
4. Optimize sync performance with diagnostic sync logs
5. Provide feedback and submit support tickets

Tech tip #1: Advanced report configuration

Different mobile reports might have different storage, format, or action requirements. You can easily configure the desired settings by using Advanced report configuration.

This way you not only save time for your mobile users, but also eliminate errors in the field.
How to configure Advance report settings:

1. Open the form or questionnaire you want to run a report from.
2. Click Commands or Edit on a toolbar to start the command editor.
3. Add the Run Mobile Report command to the list of selected commands.
4. Select the new command and click Properties, then click Advanced report configuration.

Explore more in our documentation or start learning from scratch in our Report Designer course.

Tech tip #2: How to configure security policy for mobile users

Mobile devices are often exposed to different threats than desktop computers.

Therefore, it is a good idea to adjust the Resco default security policy based on your requirements. You can lock your application after business hours or require login anytime your users are inactive for a certain amount of time.

How to configure a new security policy:

1. Open Woodford and select Device Control.
2. Click New Policy on the toolbar, and then set the security policy properties based on your requirements.

Find more information about Device Control in our documentation.

Tech tip #3: Struggling with license management?

Try Resco’s auto-assign feature for mobile users. Users who log in to your backend server from a mobile device receive a license, as long as there’s a required type of user license available (Standard/Inspections).

When auto-assign is disabled, users are granted a temporary two-week license, allowing administrators to assign a permanent license during this grace period.

Additionally, you can enable Auto-free up of unused licenses. If all licenses are assigned, a new user will receive one previously used by a user who hasn’t synced for 90-days.

Where to set it up?

1. Launch Woodford.
2. Navigate to Settings > Organization settings.
3. Select Auto-assign licenses and/or Auto-free up unused licenses based on your requirements.

Find more information on how to assign licenses in our documentation.

Tech tip #4: Optimize sync performance with diagnostic sync logs

Would you like to get configuration hints in your Sync log and increase your app performance?

Enable Diagnostic Sync Logs, and get more detailed information about each entity download. This type of log can be an excellent starting point for troubleshooting and identifying issues with uploaded records.

How to enable Diagnostic Sync Logs:

1. Launch Woodford.
2. Open your app project.
3. Navigate to Settings > Configuration.
4. Go to the Offline Data Sync tab.
5. Scroll down to Sync Errors.
6. Set Diagnostic Sync Logs to “True”.

By enabling this setting, Diagnostic Sync Logs will be activated for all users in your project. This may increase space usage if synced to the server using the sync dashboard.

Explore more in our documentation or start learning from scratch in our Synchronization & Synch Dashboard.

Tech tip #5: Are you missing information in documentation?

Well, we have good news for you. We have added a new option to leave short feedback on Resco Wiki, so you can help us to improve our documentation.

Feedback is anonymous, so there is no need to insert any personal data. In fact, in accordance with GDPR, we’d prefer if you didn’t!

How to leave feedback on Resco Wiki?

1. Scroll down to give feedback on the particular Wiki page.
2. Fill out a short feedback form.
3. Click Submit.

If you want to provide us with more comprehensive feedback, do so in Resco Support Portal instead of Resco Wiki.

How to receive a new tech tip every week

In this blog, we shared the first five tips that will help on your way to become a Resco pro. You learned how to configure advanced reports, customize security policies, manage licenses, optimize sync performance, and even contribute to Resco’s documentation. But the fun doesn’t stop here.

By subscribing to the Resco Newsletter, you’ll get a cool tech tip delivered right to your inbox every week. Stay in the loop and never miss out on the latest Resco features.

Príspevok Tech tips 1-5: Learn how to work with advanced reports, diagnose sync longs, auto-assign licenses, and more zobrazený najskôr Resco.

And if that’s the case, the more focused one should be on the user experience and data integrity.

You don’t want your users to scroll up and down or tap through several screens. And at the same time, you want only high-quality data entering your database.

But how to ensure that your app has these capabilities?

The rules can be one part of the answer.

By using rules, you can show the relevant data for your users, pre-populate fields, verify inserted values, and do many more to improve the user experience in your solution.

Our customization tool Woodford allows you to do a lot of tweaking when it comes to rules and business logic.

But what if you still need more advanced improvements?

Here’s where Resco JavaScript Bridge (JSBridge) might come in handy.

And that’s why we’ve developed a new course where you can learn how to work with JSBridge in Resco.

What will you learn in Resco JSBridge course #2

In our second course dedicated to Resco JSBridge, you’ll go through the various use cases focusing mainly on UI elements – forms and views.

In addition, you’ll also get a short walkthrough for using the Resco JSBridge in Questionnaires and Route plans. Here’s what you will learn:

• Different ways to effectively work with the organization’s data
• How to manage On Change or On Save events on entity forms, and how to modify or add commands
• How to modify entity views using JavaScript, how to handle events and manage commands
• How to tweak lookup windows, questionnaires, route plans, and more

To make this topic easier to understand, most of the use cases consist of a short description, script example, script description, and screenshots of the script in action. It also includes some tips and hints for successful execution.

In this example, you see the script and the result of the executed script in the app:

Who’s it for?

The course is designed for anyone who wants to go above and beyond Woodford rules.

It focuses mainly on Resco advanced users, especially individuals who are developing and designing Resco solutions.

If you feel like getting a leg up before you start with scripts, enroll in the Introduction to Resco JSBridge.

You will get recommendations for source code editors and tools to use for versioning and debugging while also learning what you should be aware of when starting with your first code.

Where to start?

Enroll in Resco JSBridge #2, which is available in Resco Academy – our free training and learning platform.

Its library includes courses on various subjects from introductory to advanced, from business-oriented to entirely technical.

For Resco JSBridge documentation, visit Resco Wiki.

Príspevok Learn how to enhance your mobility solution with JavaScript in the new Resco JSBridge course zobrazený najskôr Resco.

We have released a new product – resco.FieldService, streamed online training dedicated to Resco Field Service 2.0 for Dynamics backend, and presented multiple partner success stories at resco.NEXT 2021 Virtual.

Now we are coming up with a last piece of the puzzle that can help you create a complete picture of Resco offerings for field service. In Resco Academy, you can enroll in dedicated courses and follow a tailored learning path. Let’s see what is in the latest package.

resco.FieldService

resco.FieldService offers multiple options to optimize field service, asset maintenance, and operations processes. How? Explore our new product by enrolling in our resco.FieldService course.

You will learn more about:

• key functionality and features for different user roles
• typical use cases and the work order lifecycle
• the first steps that help you get started
• basic customization options

In case you are interested in more resources, you will find them at the end of this course.

Resco Field Service 2.0

The last year, we officially announced Resco Field Service 2.0 initiative to offer all the best we have for the Dynamics community in one package. If you have any doubts about what is included or where to start, enroll in our new course Resco Field Service 2.0 for Dynamics 365 Field Service to:

• discover key features you can benefit from
• walk through a day in the life of field inspector and manager
• explore roadmap and relevant case studies
• get access to recent online training

What can you benefit from?

• As a sales consultant or project manager, you get a basic overview of resco.FieldService or Resco Field Service 2.0 solutions, and you will be able to present its benefits to your clients
• As a customer interested in implementing any of these solutions, you get an initial walkthrough and a better understanding of how your field technicians, dispatchers, or administrators can use Resco
• As a functional consultant or an administrator, you make the first step to gain a full skill set later on when you follow a dedicated learning path

Learning paths

Together with the new courses, we have released related learning paths. Enrolling in any of these allows you to smoothly navigate to relevant content and avoid time-consuming browsing in a course library.

At the moment, there are three learning paths available.

First two – resco.FieldService and Resco Field Service 2.0 provide comprehensive instructions on initial configuration and basic customization. By completing a set of courses that are a part of a learning path, you acquire skills to:

• manage users, import data, create entities, fields, apply basic business logic, and customize UI
• design questionnaire templates
• create mobile reports
• speed up your application with the right synchronization settings

The third learning path – A brief introduction to Resco Partners offers a basic information package for Resco partners. It is a quick and easy onboarding that gives you an overview of our portfolio, cooperation options, and help you to take the first step to get familiar with our technology. It might be useful especially for business-focused users as business consultants, team leads, managers or referral/advisor partners who do not need complex technical details.

Curious to learn even more? After registration, you will have free access to all courses in Resco Academy. Any questions regarding the content of our online learning and training platform or suggestions for improvement? Contact us at academy@resco.net.

Príspevok Your guide to the Resco field service solutions zobrazený najskôr Resco.

You may have a new team member to onboard that needs solid skills in Resco’s technology. Or you want your experienced team to keep up with the latest features and functionalities.

Our Resco Academy aims to help you with both! To better understand our partners’ training experience, we talked to two members of the NORRIQ team, located in Belgium. Meet Veerle and Omayma and find out more about their experience with Resco onboarding, recommendations, and other tips & tricks they’ve learned along the way.

Veerle Verbruggen is a Senior Technical Consultant MS Dynamics 365 CE. She has more than ten years of experience with implementing Resco technology, mainly with MS Dynamics365 as a backend. Khammassi is a young developer who has only recently joined the NORRIQ Team. However, she has already completed both levels of Resco certification – Essentials and Advanced, and our new JSBridge introductory course as part of her onboarding. Apart from that, Omayma has contributed to the Resco community by publishing her first Resco-dedicated blog.

Q: Where did you hear about Resco Academy?

Omayma: For NORRIQ, Resco is a primary partner in the mobile and service ecosystems. We have quite a history together, but Resco plays an essential role in our future solution portfolio as well. That’s why Resco Academy was recommended to me by the manager as a part of my onboarding.

Q: What was your approach when starting the training? Have you followed our Learning Paths, or did you enroll in specific courses?

Omayma: I followed the available Learning Paths, starting with Resco Essentials. After that, I moved to Resco Advanced, and then to your newest course – Introduction to Resco JSBridge.

Q: Is JSBridge a standard part of NORRIQ solutions?

Omayma: We always start with a standard set of solutions. If customers require something more extensive, we use Resco JSBridge to program, customize and personalize on top of it.

Q: Which course was the most helpful for you?

Omayma: The Business Logic. How to manage rules is very important for every project implementation.
Veerle: Logs and Troubleshooting was a very interesting course from which I have learned a lot. Some of the cases presented were far more complex than the ones we usually experience.

Q: What are your top picks from individual courses that are part of the Advanced certification?

Veerle:
Report Designer: Exercises
Business Logic: AfterSave, ButtonClick
Synchronization and Synchronization Dashboard: How to enable the Change List
Logs and Troubleshooting: Quiz. You can learn a lot from the answers.

Q: What is the most valuable information you have learned?

Omayma:  The most valuable thing that I learned is how to create questionnaires. We use it a lot for our customers’ representatives, field service technicians, and inspectors.
Veerle: Information about the Change List.

(NOTE: The change list is an optional part of Resco mobile apps. It displays records changed, created, or deleted in the local database on the device, waiting for synchronization. More information is available in the Academy course Synchronization and Synchronization Dashboard).

Q: What did you like the most about Resco Academy?

Omayma: Examples and exercises. They teach you a lot while making the learning experience more fun and practical. I went through all exercises in the Essentials certification and the ones available in the Business Logic course. I would appreciate even more complicated examples for those who want to go further in detail.
Veerle: It’s good to catch up with all the new features that you might have missed over the year, or as it was for me, to refresh your memory. The final tests at the end of each course are also very helpful — especially the explanations to the questions you got wrong.

Q: What is your recommendation for people who’ve just started exploring Resco’s technology?

Omayma: Get to really know it! Resco is a must for organizations interested in optimizing and automating their mobile and field service business processes, whether as a solution or as a partner.

NORRIQ’s team consists of professionals who are actively learning and upskilling. Their feedback also helps us to improve our learning and training materials. Would you like to share your experience? Contact us at academy@resco.net.

And if you have more questions about onboarding or training, also let us know at academy@resco.net. Resco Academy is available 24/7 for everyone, covering not only Resco basics as well as advanced topics.

Príspevok Partner interview: NORRIQ’s approach to onboarding and upskilling in Resco technology zobrazený najskôr Resco.

If you want to stand out from the competition, you need to offer additional value: eliminate human errors, simplify user experience and boost user adoption. This is all possible with Resco JavaScript Bridge.

Among the main app improvements  enabled by JSBridge are:

Allowing fast access to various data. No matter if the information is available in the offline storage of your device or directly on the CRM server, it has never been easier to access data on your own terms.

Gaining more control over the user interface. Adjust images and colors, add various iframes for appealing looks, and simplify navigation. You can use Google Maps iframe, allowing app users to pinpoint their location. Search with an autocomplete feature or display the LinkedIn account of a relevant contact right in the application. There are no limitations!

Creating complex business logic that works even offline. There are thousands of options. Here are two of the most common use cases.

Sales: Disable discount on specific products.

Field service: Determine what kind of service the machine needs based on the values entered in the service form. Once the user enters the data, the app should suggest the type of required service to the user.

Complex Validation with JSBridge: Discount availability based on company rules eliminates human errors.

The good news is that from now on, you can start building your JSBridge know-how at Resco Academy! Only basic technical skills are required — no need for years of coding experience.

Who is our first JSBridge course for?

Our new course Introduction to Resco JSBridge is designed for:

• Managers who want to learn more about the options offered by JSBridge and Offline HTML
• Woodford administrators without coding skills who want to gain more in-depth knowledge about iframes and HTML content in the app
• Developers who want to start from the very beginning and learn the basics of Resco JSBridge
• JavaScript experts without exposure to Resco who want to know about available resources, best practices, and limitations of Resco JSBridge.

What will you learn?

As mentioned above, we want to give you a solid base that you can build on. In this course, you will:

• Get recommendations for source code editors and tools to use for versioning and debugging
• Learn what you should be aware of when starting with your first code, together with some productivity tricks
• Gain an understanding of iframes and how to use them to improve your app’s efficiency
• Create your first script.

There are more courses dedicated to advanced customization on the way. So waste no time and learn how to create and use the first script in your Resco app.

What’s in it for you? Apart from telling us which areas we should focus on in upcoming courses, you will get to see Resco Inspections+ used for yet another use case – an anonymous survey with no login required.

Príspevok Improve your app by creating your first JSBridge script with Resco Academy zobrazený najskôr Resco.

While it’s good to have so much information at your fingertips, sometimes it’s easy to get lost in the abundance of available resources. That’s why we prepared this short guide for you – to make sure you always know where to look for the information you need at a given moment. As a bonus, a few of our partners shared their favorite Resco resources with us, as well as a few recommendations to help you make the most of your learning journey.

First of all, let’s go through all the resources one by one and explain how and when they can serve you.

Resco Academy

You should turn to Resco Academy if:

• You’re new to Resco, and you need an introduction to Resco technology
  Suggested next step: Enroll in Resco Essentials Certification
• You would like to level up your skills in a particular subject or Resco product (e.g. Business Logic or Resco Inspections)
  Suggested next step: Enroll in a course related to that particular subject or product
• You would like to get practical skills (the majority of our technical courses include hands-on exercises and practical examples)
  Suggested next step: Enroll in the related technical courses
• You would like to develop an advanced Resco skillset
  Suggested next step: Enroll in Resco Advanced Certification

I would recommend Resco Academy for gaining Resco-related knowledge over anything else. It’s good to have a place where the content is directly aimed at us. In my experience, the resource base of other applications is often aimed at the end-user, and you end up spending a lot of time just translating ideas rather than learning anything.

Harriet Higham, Functional Consultant, Snowden Consulting (SNCL), UK

Resco Wiki

Resco Wiki is the primary source of documentation for Resco products. When exactly do you need it, and what does it offer?

• Whenever you need quick access to specific information, such as:
  • Information about different Resco products and tools: You’ve already worked with Resco, but there are still terms you’re not familiar with? In Resco Wiki, you’ll find all the definitions with examples and further explanations.
  • Information about integrations (e.g., API, connectors, based on different back-ends). Every implementation is different, and Wiki provides you with up-to-date guides on how to connect to different back-ends.
  • Resco features that are currently being deprecated to make sure that all features are still supported.
  • All release notes, including the summary of , so you can find all information about new features and bug fixes in one place.
  • Links to beta-testing versions to avoid any issues that might come up with a new update. This is especially beneficial for those who have very heavy customization in place or peculiar settings on the server side or for those who want to try the new features firsthand.
  • FAQ – chances are someone has already asked the question you have in mind. Find the answers to the most frequently asked questions in our Wiki.
• Offers a built-in search box and is indexed by search engines
• Contains links to other Resco resources (relevant blogs, YouTube videos, courses in Resco Academy, and more)

YouTube channel (Resco Developers)

Maybe you are already familiar with our YouTube channel. In 2020, all of us moved even more to the online space due to the global pandemic situation. As a result, we’ve uploaded more videos and webinars than ever before.

On our YouTube channel, you can find:

• Promo videos of Resco products and features
  Whether you’re a partner or a customer, these videos will give you a taste of what our products are capable of (e.g., the AR video call functionality Resco Houston).

”

• Demo webinars of Resco Products (especially Inspections) and of recently released features presented by our Sales Team
  See in-depth demonstrations of our product portfolio.

• New release webinars
  Get an overview of the newly released products and features, and learn about their suggested use cases by experts from our Product Team. (If you missed our Autumn release webinar, you can watch it here
• Webinars demonstrating how our partners leverage Resco solutions
  Get inspired by the real use cases of our solutions (for example by this from our partner, Avento (a Cegeka company) – The Perfect Store: A day in a life of a salesman in Retail & OOH).

”

• Online trainings
  Get exclusive trainings directly by Resco experts. If you are a more visual learner, this might be the right way for you to learn and expand your Resco know-how. Theses are also available in Resco Academy as dedicated courses, accompanied with examples and practical exercises (example: Mobile Reports).
• How-to videos
  Get detailed, step-by-step instructions focused on Resco tools in the form of short videos (example: How to create a new application project).

“Where should I start?”

You might be thinking: “This is all wonderful, but where should I even begin when there’s so much to choose from?” If you’re asking this question right now, take the advice of Jens Grambau, Resco’s latest MVP, who has quite some experience with Resco:

1) Do the courses in Resco Academy and try things in a demo environment.
2) Check out Resco Wiki, the blog posts, and the videos on YouTube to gain more insights about the Resco ecosystem.
3) And last but not least: do the Resco Essentials certificate.

–  Jens Grambau, Avanade, Switzerland

Not a beginner anymore?

Enroll in our freshly released Advanced certification designed for users who already gained some basic knowledge and skills. This Learning Path will help you to fully leverage your solution by understanding the principles of business logic, synchronization and sync dashboard, mobile reports or logs and troubleshooting.

We value your help

A big thank you goes to all partners and customers who joined our online trainings, registered and actively completed the courses in Resco Academy, or visited Resco Wiki whenever they needed extra information or help. Seeing your enthusiasm and passion for learning and improving drives us even more to continue delivering valuable content and insightful resources in the coming year as well.

Príspevok Resco Academy, Resco Wiki, and other resources: A short guide to Resco’s knowledge base zobrazený najskôr Resco.