Every business around the globe aspires to deliver value to its customers. At the most basic level, this means meeting customer expectations. Does our product work? Is it reliable? Does it fulfill its purpose? 

But beyond these basics, the best businesses measure and deliver what their customers want across a wider range of needs. They ask themselves questions like: do our products help our customers achieve their larger objectives? Do our customers feel great when they use them? 

Recognizing what matters to the people we serve 

When I started at Resco, my understanding of value was as simple as could be. I owe a large part of my personal development to obtaining a broader, more meaningful understanding of value. 

I used to think value meant discovering the right price for Mobile CRM licenses. When I started my career on the Resco sales team, I thought that if we met the basic functional requirements of our customers, the only remaining priority had to be securing a win-win price for Resco subscriptions. In most of my pursuits, I followed the same pattern of confirming our offline support for Dynamics 365 and listing off product features before going right to the price negotiations. Sure, I closed some deals, but I missed a big opportunity to understand the broader needs of our customers and what they truly value. 

More than “table stakes” 

Thankfully my perspective evolved as my role shifted towards serving our tremendous partners. I quickly learned that meeting basic requirements and having competitive pricing were “table stakes” value—a given part of doing business together. And that we had to aspire for more. 

Jonathan Taub was one of my mentors who helped me understand the bigger picture around value. He’s the president of FIELDBOSS, one of the top Resco partners and the recipient of our 2023 Global Partner of the Year Award. 

Thanks to Jonathan, my thinking about value expanded as we worked on growing the Fieldboss-Resco partnership. Throughout our frequent talks, I was able to improve my understanding of functional value—the kind of business impacts we can achieve for our customers through a Resco app—along with opening my eyes to operational and relationship value—improving the bottom line of our partner’s business and making it fulfilling to work together at the human level.  

It’s been awesome to see Johnathan and the entire FIELDBOSS team succeed with Resco and Microsoft in the elevator and HVAC space.  

In my current role as Resco CEO, I’ve come to embrace an even bigger perspective on value creation and delivery. My focus has expanded to topics like stability, community, exchanging know-how, aesthetics, UX, innovation, industry reputation, and social responsibility, helping me develop a nuanced understanding of what matters most to our customers and steering our organization towards achieving it. 

Supporting higher productivity with better technology 

At Resco Next 2024, we’ll be focusing on the value we aspire to create by helping our customers become more productive. In an era of rapid change, enabling productivity is the ultimate service we can provide – allowing our customers to become more efficient through simpler enterprise app development and better frontline worker experiences. 

Value has always been deeply ingrained in Resco’s DNA. But we also recognize that customer needs evolve over time, and so does what they value. This evolution is reflected in the things that we do moving forward, like continuous improvements to our sync, an overhauled onboarding experience, and sharing more valuable insights about the future of enterprise applications.  

Resco Next 2024 offers the best chance to participate in this valuable exchange with us – make sure to reserve your spot soon!  

As we continue this journey, it’s not just about meeting expectations; it’s about exceeding them by recognizing and valuing what truly matters to those we serve. 

Written by:  

Andrew Lorraine

Andrew leads Resco’s mission to help make CRM and low-code / no-code users instantly more productive. As CEO, he focuses on building teams and partnerships that can deliver technology solutions for our era’s key frontline workforce challenges.

Príspevok How focusing on value led us to productivity  zobrazený najskôr Resco.

I present the options to my customer as they currently stand: Create an ungodly number of custom entities and fields in D365 and then try to model it on a mobile form in Resco’s Woodford tool, wait for Microsoft’s separate Inspections tool to one day master the complex mobile capabilities required for this inspection, try my luck at building a fully offline Canvas App with branching logic… Or simply get started immediately with the full-featured Resco Inspections+ tool.

Hey, I admit I may be a little biased, but my customer needs to make a move now in order to get ahead of these fast-approaching regulations. In terms of readiness and capabilities, the choice seems pretty clear to me!

Associating a template from Resco Inspections+ with a key entity in D365 Field Service like Work Order is a piece of cake. And here’s how you get it done:

Prerequisites: A licensed D365 Field Service instance, the latest version of Resco’s Woodford tool, and the use of the Resco Mobile CRM app just as my colleague Ivan previously detailed.

Step 1: In your D365 instance, Go to Settings > Advanced Settings > Mobile CRM > Woodford > Mobile CRM Woodford.



Step 2: Open your Mobile Project.


Step 3: On the left-side panel, go to Settings > Inspections and check the box “Enable Inspections” (and confirm you have the appropriate license – reach out to your Resco Account Manager if you need licensing beyond the 30-day free trial). Click Save to complete the process.


Step 4: Add Inspections to the Work Order form by clicking the “Add to Form” button in the top panel and then selecting “Work Order [msdyn_workorder]” in the drop-down menu. Click “OK” to complete the process.


Step 5: Visit the Form design section for the Work Order entity in Woodford and move Inspections up to the top of the form. Don’t forget to Save and Publish the project.

And voila! I’ve now got a Resco Inspections+ template accessible as part of a Work Order in the Resco app.
I can get started right away on building this regulatory inspection for my customer using the Resco Inspections+ no-code Designer module. My customer is thrilled that I can get these urgent, yet complex inspections out to their service techs in a fraction of the time it would have taken me with the other existing options – without any change to the underlying mobile experience. And I might even be able to deploy these templates to my other customers facing the same regulatory burdens. But that’s a topic for another day

Happy Inspecting!

To get started with Inspections+ right away, please visit www.resco.net/inspections/.
If you’re working with Dynamics 365 Field Service, make sure to also check out Resco Field Service+ mobile experience.

Príspevok 5 easy steps to leverage Resco Inspections+ for Dynamics 365 Work Orders zobrazený najskôr Resco.

The mission was the culmination of many months of close partnership between Resco and UNHCR, who have incorporated the Resco platform into a broader suite of UNHCR applications managing the identity data of persons of concern, namely refugees.

Miro and I were incredibly grateful for the chance to experience something totally new, both in terms of our daily work and our own knowledge of the world, while also gathering critical feedback and helping with the first deployment of these tools in Cameroon.

Our travels took us first to Yaounde, the capital of Cameroon, where we had a quick introduction to the country before driving east to the cities of Bertoua and Batouri.

We spent the bulk of our time helping the local UNHCR registration teams prepare their Resco-based tools for field work (the Rapid Application “RApp” for offline registration activities and the Resco Field Server to aggregate local registration data).

Then we had the chance to accompany these teams out to villages and refugee camps, offering us an incredible opportunity to see how the Resco tools work firsthand while also learning much more about the realities and challenges faced by refugees in their daily lives.

After taking a few days to decompress after this whirlwind experience, what were some of the biggest takeaways from our Cameroon mission?

1. UNHCR works tirelessly to bring assistance and recognition to refugees facing tremendous hardship.

All of the UNHCR staff we worked with were incredibly energized and motivated to help refugees in need. Their enthusiasm was contagious and they do great work under challenging conditions.

2. Technology can help you accomplish what was previously impossible…

Crisis situations often cause refugees to settle in locations where there is little infrastructure and zero connectivity. Resco’s offline platform held up very strongly in the most remote, disconnected environments that we’ve ever been a part of and helped provide better services to the local refugees.

3. …but there’s still more work to do.

Both speed and accuracy are crucial in these crisis situations, so we’ll use our experience in the field to improve RApp’s UI and performance and make registration activities even more efficient.

4. The Resco Field Server component of the project deserves special recognition.

Having local teams of registration officers syncing RApp to their Resco Field Server – enabling their work offline while also complying with strict data requirements from the local authorities – is an interesting option for some of our private sector and non-profit partners to consider for their own Resco projects.

5. Stepping outside of your comfort zone, both professionally and personally, is always a good thing.

From the UNHCR staff to the refugees themselves, Miro and I drew inspiration from the way everyone handled these difficult circumstances with grace and perseverance.  This experience offered us a chance to bring some perspective to our own lives while also striving to do more to help those in need.

Looking into the future, Resco and UNHCR plan to deepen our partnership by improving RApp and the Resco Field Server while also mobilizing more UNHCR processes via the Resco platform.

The experience we gained from this mission will absolutely help us along the way, and we’re grateful to our UNHCR hosts for their warm welcome and collaboration.

All of us at Resco feel a tremendous sense of pride seeing our work used for good and we look forward to helping UNHCR use their Resco tools worldwide!

If you’re interested to get a better picture of what it was like for us, check out our photo gallery here.
Andrew Lorraine is Resco’s Field Service Business Development Manager and participated alongside Resco CTO Miro Pomsar in this mission to Cameroon. You can read more about UNHCR’s reliance on Resco technology at this blog post.

Príspevok Our mission to Cameroon with the UN Refugee Agency – 5 key takeaways zobrazený najskôr Resco.

Streamlining the refugee registration process

Resco and UNHCR have been working together to vastly improve the refugee registration process as well as the comfort and outcomes for refugees in some of the most remote, disconnected environments on the planet.
After first meeting to investigate the Resco platform at the resco.next 2017 conference, the UNHCR and Resco teams (with the involvement of Resco partner PowerObjects) prototyped the first version of “Rapid App” (RApp) in a matter of months. RApp, a customized version of the Resco Mobile CRM application, provides local UNHCR officers with a completely offline application for refugee registration. The goal is to collect refugees’ personal information using the offline app, and then sync it with the larger, global refugee database once the teams return to areas with stable internet access.
RApp itself is a core component of PRIMES, a suite of UNHCR applications that provides a centralized repository of all relevant identity data of persons of concern, accessible from anywhere by UNHCR staff and partners with appropriate access rights.
Just a few months after the initial prototype, the RApp pilot implemented by Power Objects was deployed in Spring 2018 in the Amazon region of Brazil, with tremendous results. The Resco technology used not only included RApp, but also a local Resco Cloud server that aggregated all refugee registration information and then synchronized the thousands of registrations back to the UNHCR’s global database. This Resco platform approach not only saved time and data costs, but it offered tangible proof that refugees could be registered at a much, much faster rate – helping provide them with more comfort and efficient services in an extremely stressful situation.

Expanding across South America and Africa

The success of the Brazil pilot spread quickly throughout UNHCR, as RApp rapidly expanded to 15+ countries across Africa and South America in just a few short months. To further strengthen the partnership, Resco welcomed UNHCR representatives to resco.next 2018 in Prague for more planning and discussion. Daniel Buzatu, ICT Business Systems Coordinator at UNHCR, enthralled the audience during the event’s keynote by showcasing the work he and his team are doing around the world with PRIMES and Resco.

We ended 2018 with plans to expand RApp’s role to cover more than just refugee registration – including modules for child protection, sexual gender-based violence, resettlement, legal & physical protection, and voluntary repatriation.

Stay tuned for our live travel journal

So what’s in store for Resco and UNHCR in Cameroon? This Sunday, Miro and I will depart Vienna for Paris, followed by a flight Cameroon’s capital Yaounde. Following a short stay in this city of 1.3 million, we’ll travel east to Bertoua, the capital of the Cameroon’s Eastern Region. Further travel will take us to the town of Batouri, the home to several refugee facilities serving refugees from the Central African Republic, where we will assist in the country’s first deployment of PRIMES.
For regular updates from our mission keep an eye on Resco’s Facebook, Twitter and Linkedin channels, starting on Monday, March 4. Our daily travel journal will take you behind the scenes of the entire operation as it happens and you‘ll be able witness the impact of mobile technology in some of the most challenging conditions in the world.
Note: Title image courtesy of ©UNHCR/Omotola Akindipe

Príspevok On a mission to Cameroon with the UN Refugee Agency zobrazený najskôr Resco.