Modern fish farming is a high-tech industry. Technology helps with feeding procedures, visualization of important events, and automation. A well-managed environment contributes towards the welfare of the fish.
The operation of ScaleAQ is so complex it needs tailor-made software. The field engineers rely on it when they do regular maintenance and inspection. The information they gather is integrated with finance, supply chain management, and other data.
From pen and paper to a robust software solution
ScaleAQ has been on the market for 40 years and started out using pen and paper.
The company owns a lot of internal equipment – forklifts, welding machines, etc. These assets need weekly or monthly service. As you can imagine, paper documents sometimes got damaged or even disappeared.
Christian Våge, Team Lead Electro/Automation, ScaleAQ, explains that they started to inspect their assets in 2017 with the help of Resco.
“We quickly saw the benefit and added customer equipment as well,” says Mr. Våge.
Inspecting the fish pens
Now they use Resco Field Service+ along with Inspections+ to inspect the fish pens too. Field engineers sail in small boats and fill in the inspection forms directly at sea. Resco Field Service+ mobile app, fully integrated with Dynamics 365, allows field engineers to work on any device, even with low or no internet connection.
A lot of maintenance work needs to be done on each recurring inspection. Sometimes the inspection is not finished in one go, and the engineers need to make a second visit. There can be different people on each visit. Information needs to be passed on.
Resco Inspections+ allow the field engineers to access the questions that have already been answered. All the answers are reused, only the ones they need to focus on are highlighted.
The technician does not need to reenter questions that have already been entered. It speeds up the inspection, saves time, and increases efficiency.
Data collected during the inspections are securely stored on the mobile device thanks to Resco’s signature offline capability and synced with MS Dynamics once the field engineer becomes online again. Once synced, the documents are stored on SharePoint and also at a customer portal, where customers can review them.
Assembling the fish pens
ScaleAQ has built many fish pens over the years. They come in different specifications, and many of them are unique. When they are being assembled, they demand a unique inspection every time. The inspections must be carried out with the correct template of questions.
To make it easy for the field workers, Resco mobile app pulls out the data about each pen from product cards stored in MS Dynamics and builds an inspection questionnaire dynamically. This process guarantees each asset is inspected with the right inspection template and questions.
Moreover, the questions dynamically change based on the answers that are already given.
Everyone can rest assured the collected data is relevant to the specific asset. This increases the quality and accuracy of the data. Accurate data account for better decisions that lead to the competitive advantage of ScaleAQ. The data is subsequently analyzed in the back office.
And when the pens are being moved between locations, field engineers see the exact info they need to assemble them.
Back-office workers do not need coding skills to put together responsive questionnaires and analyze the outcomes. They can take advantage of the Inspections+ no-code capabilities.
All data in one system
As ScaleAQ grew, its partner seamlessly integrated it with Dynamics 365 Sales and Customer Service. They have incorporated other back-office systems as well.
All the company data is created and stored in one ecosystem. This way, ScaleAQ avoids data silos and makes sure all the employees and vendors are on the same page.
Sustainability
ScaleAQ has overcome many hurdles thanks to its robust software solution. The biggest challenge at the moment is the state of the ocean and the fish. That’s why they promote circular aquaculture and are focused on sustainability.
With the Green Platform Project SirkAQ, they are developing solutions to reuse, repair and extend the life of plastic from fish farming equipment and to use recycled materials in new products.
Thanks to technology, they have a detailed overview of all the processes. That helps with good management of resources and sustainable operations.
After all, there can be no aquaculture without a clean ocean and healthy fish.
Field service+
Resco Field Service+ with Inspections+ help companies to become more efficient and sustainable – not only in aquaculture but also in manufacturing, property maintenance, or the energy sector.
If you got interested in the ScaleAQ story, in how they use advanced mobility to drive efficiency, and you’d like to explore how it can benefit your business, book a demo with us, and we’ll provide you all answers and tailored consultation.